Thank you for shopping at Kinz Store LLC. Your satisfaction is our priority. If you’re not completely satisfied with your purchase, we offer a hassle-free refund and returns policy to ensure your peace of mind.
Returns Eligibility
To qualify for a return, your item must be unused, in its original packaging, and in the same condition as received. Returns must be initiated within 30 days of the purchase date.
How to Initiate a Return
Contact our customer service team at sales@helmandllc.com to request a return authorization (RA) number. Once received, securely package the item with the RA number included on the package.
Return Shipping
Return shipping costs are your responsibility unless the return results from our error. We recommend using a trackable shipping service and purchasing shipping insurance.
Refund Process
Upon receiving and inspecting your return, we’ll send an email confirmation. Approved refunds will be processed to the original payment method within 5-7 business days.
Exchanges
For exchanges, contact our customer service team to arrange.
Exceptions
Some items, like perishables and personalized items, aren’t eligible for return. Final sale items are non-refundable.
Damaged or Defective Items
Contact us immediately for assistance with damaged or defective items.
Contact Us
For questions about our refund and returns policy, email sales@helmandllc.com. Our customer service team is here to help.
Thank you for choosing Kinz Store LLC. We value your business!